Thank you for shopping with [Your Company Name]! We are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
General Returns
Eligibility Criteria:
- You may return most new, unopened items within 30 days of delivery for a full refund.
- Items must be in their original packaging, with all accessories and documentation included.
Non-Returnable Items:
The following items are not eligible for return:
- Software and downloadable products.
- Items that are personalized or customized.
- Gift cards.
Return Process:
- Contact our Customer Support team at [support@laptopbuz.com] to initiate the return process. Please provide your order number and a detailed reason for the return.
- Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Pack the items securely and include the RMA number on the outside of the package.
- Ship the package to the address provided by our Customer Support team.
Refund:
Upon receiving and inspecting the returned items, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Defective or Damaged Items:
If you receive a defective or damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or issue a refund, depending on your preference.
Warranty Information:
Many of our products come with a manufacturer’s warranty. Please refer to the product documentation or contact our Customer Support team for information on warranty coverage and procedures.
Exchange Policy:
If you wish to exchange an item for a different one, please contact our Customer Support team. We will guide you through the process and assist you with the exchange.
Contact Us:
If you have any questions or concerns about our return policy, please contact our Customer Support team at [support@laptopbuz.com].